Repairs

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HP Printers - Paper Jam Error

This is for HP printers.
The printer stops feeding pages, and a Paper Jam, Jam in Fuser, or similar error displays.
note:
This document contains basic steps that work with a wide variety of printers. For help with your specific printer you can send us a message with your printer name and error code and we will do our best to help you.

Step 1: Clear a jam from the outside of the printer

Clear a paper jam from an external input tray, output tray, or automatic document feeder (ADF).
  1. Remove jammed paper from the following areas.
    • Input and output paper trays
      Look inside areas where the paper enters and exits the printer, and then remove any jammed paper.
    • ADF
      Open the ADF cover, and then remove any jammed paper.
  2. Try to print. If the issue persists, continue to the next step.

Step 2: Clear a jam from the inside of the printer

Paper jams can occur inside the printer. Use a flashlight to check each area for torn paper or other debris.
  1. Turn off the printer.
  2. Disconnect the power cord and any other cable.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  3. Remove jammed paper from the following areas.
    • Ink or toner cartridge access area
      Open the access door, move the carriage if necessary, and then remove any jammed paper. On some Laserjet printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.
    • Under the paper path cover
      If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.
    • Input tray
      Pull out the input tray, and then remove any jammed paper.
    • Bottom cleanout door
      If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.
    • Rear access door
      Remove the paper path cover if necessary.
  4. Replace any parts that were removed, and close any open doors.
  5. Reconnect the power cord, and other cables that were disconnected.
  6. Turn on the printer.
If the paper jam error persists, search for "printer name" and "paper jam" to see our repair and maintenance kits.

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